Claires验厂投诉处理

HANDLING OF COMPLAINTS  Claires验厂投诉处理
1.Are customer complaints handled by top management?
  客户投诉是否由管理层处理?

2.Are the complaints analyzed and the root causesinvestigated?
  是否调查分析投诉的根本原因?

3.Is the corrective and preventive plan communicated with the customer?
  是否采取纠正预防措施并与客户沟通?

4.Are records of complaint handling adequate and traceable?
  处理记录是否足够并可追溯?

5.Do records show that the corrective and preventive actions are properly conducted and monitored?
  是否有记录表明纠正预防措施已正确实施并监控?