RUSTA品质验厂问卷调查

RUSTA品质验厂自我评估问卷调查：

Policy 政策

1. Do you have a written quality policy? 是否有质量方针。

2. Does your quality policy include a commitment to continouous improvements regarding customer satisfaction 质量方针是否包含对客户满意方面可持续改进方面的承诺。

Goals & Quality KPI′s 目标和质量关键绩效指标

3. Which are the quality goals for your company? 公司质量目标是什么。

4. Do you regularly follow up and review all goals and sub-goals? 是否月度性跟踪质量目标及分目标。.

5. Are you measuring Cost of Poor Quality (COPQ)? 是否测量不良质量成本。

6. Are you following quality performance and statistics for Incoming goods per sub supplier? 是否跟踪进料商供货质量表现及进行数据统计。

7. Do you measure internal rejects in production? 是否测量生产工序中的不合格。

8. Do you take actions to continouously reduce the reject levels and corrective actions are taken when levels increase? 是否采取措施以持续降低不合格以及当不合格抬升时采取纠正措施。

Quality tools 质量工具

9. Do you use any quality tools or teamwork to continuously improve quality? 是否采用质量工具或团队合作以持续改进质量。

10. Is continouous work with Failure Mode and Effect Analysis (FMEA), capability studies of their processes and daily meetings in place to improve the quality? 是否应用失败模式和影响分析, 过程能力建设和质量例会等方式来持续改进质量。

Rusta/customer requirements  Rusta品质验厂/客户要求

11. How do you secure compliance with RUSTA/Customer demands?怎样确保Rusta和或客户的要求得到符合。

12. Is RSM printed, read and understood by all relevant people in the organization?Rusta供应商管理手册是否打印出来，被组织内所有相关人员阅读并理解。

13. Is relevant information from the technical documentation distributed to relevant people in the organisation. 从技术文档中的相关信息是否分发到组织内相关员工。

14. Are Self Declarations (SD) and Test Reports (TR) available and valid (maximum 2 years old)? 是否有自我声明和测试报告（最多两年效期）。

15. Are customer claims and customer complaints handled in a structured way? 客户要求和投诉是否得到有组织的处理。

Process control  Rusta品质验厂-过程控制

16. Do you have process control? 是否有过程控制。

17. Are clear and correct tolerances set for critical measurements in all relevant places in production? 生产中各工序是否清晰设定了关键测量值的上下阀值。

18. Is Statistical Process Control in place for any of the manufacturing processes? 各生产工序中是否运用了统计过程分析。

Non conforming goods 不合格品

19. Do you have a written routine for how to handle non conforming goods, defects? 是否建立了书面的不合格产品处置流程。

20. Are non conforming goods segregated and clearly marked? 不合格品是否隔离及清晰标记。

Facility requirements  Rusta验厂设施要求

21. Are the production facilities clean and well organized? 生产场所是否清整有序。

22. Are the light conditions in production sufficient? 生产区域光照是否充足。