LTO品质验厂-顾客满意度

1.Customer Satisfaction - Customer Requirements
  顾客满意度-顾客需求
2.Customer and consumer requirements shall be determined
  应对顾客及消费者需求进行定义
3.Customer and consumer requirements shall be reviewed
  应对顾客及消费者需求进行审核
4.Customers and consumer shall be communicated with
  应对顾客及消费者需求进行沟通
5.A complaints procedure shall be in place
  应建立投诉程序
6.Complaints system shall be tested
  投诉系统应得到检验
7.Corrective and preventative action shall be taken
  应采取纠正及预防措施
8.Records shall be kept
  应保留记录
9.Requirements effectiveness shall be monitored
  应监控需求的有效性