雅诗兰黛验厂之客户相关流程和文件控制

D. CUSTOMER RELATED PROCESSES & DOCUMENT CONTROL  雅诗兰黛验厂之客户相关流程和文件控制

1. Are customer approved specifications, drawings, standards and artwork incorporated into the facilities internal documentation?
顾客批准认可的规格，图纸，标准和艺术品是否纳入设施内部文件？

2. Is there assurance that current editions are utilized in the manufacturing process (double checks)?
是否可以保证目前的版本使用于生产过程中(再次确认)

3. Are customers testing procedures being utilized properly?
是否适当使用客户的测试程序

4. Has the organization established and maintained a documented feedback system to provide early warning of potential and actual quality problems and to facilitate customer input into Corrective and preventative actions? (CAPA)
是否有建立和维持文件反馈系统提供潜在的和实际的质量问题，方便客户输入纠正和预防措施的预警组织？（CAPA）

5. When required by the customer, does the organization agree with the customer, which changes require written confirmation prior to approval and which changes require notification only?
当顾客要求时，组织是否同意客户，这需要改变之前批准的书面确认，哪些变化只需要通知？

6. Are proposed changes communicated in a timely manner and the process for introducing changes agreed?
所提议的改变是否及时的进行沟通来介绍改变是否经过同意的

7. Is there between the organization and the customer, a documented technical/QA agreement that includes the action to be taken for nonconformities?
是否有机构和客户之间的技术和质量保证协议，文件，被视为不合格的行动？

8. Are documented procedures for design and development implemented?
记录设计和开发实施的程序？

9. During the design and development process, is it ensured that outputs are verified as suitable before finalizing production specifications? (Cpk, fit / function, etc…)
在设计和开发过程，是否保证输出验证为适合在定型生产规格？（CPK，配合/功能，等..）

10. For new product launches, is there a system in place to develop testing procedures ensuring quality components?
新产品的推出，是否有系统开发测试程序，确保质量的成分？

11. Is there a system in place to investigate and assign corrective action to customer complaints and /or customer rejects?
是否有一个系统来调查和指定正确的行动来解决客诉问题和客户退货问题

12. Is the customer notified prior to outsourcing any part of the production process?
把生产任何一部分外发之前是否通知客户